STORE POLICIES

Payment Options

OUR WEBSITE PROVIDES MULTIPLE PAYMENT OPTIONS. IF YOU WOULD LIKE TO EXPLORE A DIFFERENT FORM OF PAYMENT (IE. E-TRANSFER) FEEL FREE TO JUST EMAIL ME DIRECTLY TO DISCUSS: SHIR@RINGCOMETRUE.COM.

FOR INTERNATIONAL CLIENTS BUYING OUTSIDE OF CANADA, YOU WILL BE CHARGED IN CANADIAN DOLLARS AND YOUR BANK/CREDIT CARD COMPANY WILL CONVERT IT TO YOUR LOCAL CURRENCY BASED ON THEIR DAILY EXCHANGE RATE.

Return Policy

RINGS

PRESENTLY, ALL RINGS ARE CUSTOM MADE TO ORDER UNLESS OTHERWISE INDICATED. CUSTOM MADE PIECES ARE NON-REFUNDABLE. PART OF OUR PROCESS IS TO PROVIDE YOU WITH A DIGITAL VERSION OF YOUR RING (MUCH LIKE THE IMAGES IN OUR SHOP) PRIOR TO ITS CREATION, SO THAT YOU ARE FULLY AWARE OF WHAT THE FINAL PRODUCT WILL LOOK LIKE BEFORE APPROVING YOUR ORDER. FOR FULLY CUSTOM DESIGNS YOU WILL BE ABLE TO MAKE AS MANY MODIFICATIONS TO THE DESIGN AS NECESSARY BEFORE WE BEGIN THE CASTING PROCESS TO ENSURE YOU ARE 100% SATISFIED. AS A RESULT, ONCE THE RING IS APPROVED BY YOU WE WILL NOT BE ABLE TO MAKE ANY CHANGES THEREAFTER, NOR WILL WE BE ABLE TO REFUND THE PURCHASE.

WHEN RETURNING AN ITEM THAT QUALIFIES FOR A REFUND YOU MUST INCLUDE ALL RING BOXES AND WARRANTY CARDS TO QUALIFY. YOUR REFUND WILL INCLUDE FULL PURCHASE PRICE LESS A 15% RESTOCKING FEE AND ALL SHIPPING CHARGES. BEFORE RETURNING ANYTHING PLEASE CONTACT US DIRECTLY TO DISCUSS THE PROCESS. WE ARE NOT RESPONSIBLE FOR ITEMS LOST IN THE MAIL AND SHOULD THIS OCCUR NO REFUND WILL BE POSSIBLE.

LOOSE STONE PURCHASES

RETURNS FOR LOOSE STONES WILL BE ACCEPTED WITHIN 5 DAYS OF RECEIPT LESS A 15% RESTOCKING FEE AND ALL SHIPPING CHARGES. AGAIN, PLEASE CONTACT ME BEFORE MAKING A RETURN FOR APPROVAL. ALL WARRANTY CARDS AND ORIGINAL PACKAGING WILL BE NECESSARY TO QUALITY AND THE STONES MUST BE IN IT'S ORIGINAL, UNSET STATE.

Warranty

RING COME TRUE LIMITED LIFETIME WARRANTY

RING COME TRUE ™ OFFERS A LIMITED LIFETIME WARRANTY AGAINST ANY MANUFACTURING DEFECTS. WE GUARANTEE THAT ALL ITEMS SOLD WILL BE FREE FROM ALL MANUFACTURING DEFECTS AT THE TIME OF DELIVERY. IF YOU BELIEVE YOUR JEWELLERY ITEM HAS A MANUFACTURING DEFECT UPON RECEIPT, PRIOR TO IT BEING WORN, PLEASE EMAIL INFO@RINGCOMETRUE.COM SO WE MAY EVALUATE YOUR JEWELLERY ITEM. IF A MANUFACTURING DEFECT IS FOUND, YOUR ITEM WILL BE REPAIRED OR REPLACED FREE OF CHARGE. YOUR LIMITED LIFETIME WARRANTY EXCLUDES DAMAGE CAUSED BY NORMAL WEAR AND TEAR, LOSS OF GEMSTONES AS A RESULT OF DAMAGE TO THE PRODUCT, AND THEFT OR LOSS OF PRODUCT/ITEM. REPAIRS OR SERVICES PERFORMED BY A JEWELLER OUTSIDE OF RING COME TRUE WILL VOID YOUR WARRANTY PERMANENTLY.

RING CLEANING AND RE-DIPS ARE INCLUDED IN THE PRICE OF YOUR PURCHASE (WITHIN REASON). ONE RING RESIZING IS ALSO INCLUDED WITH YOUR PURCHASE. ALL SHIPPING AND CUSTOMS FEES FOR CROSS-BORDER ORDERS ARE AT THE CUSTOMER’S EXPENSE.

ETERNITY BANDS CANNOT BE RESIZED. IF YOU FIND THAT THE SIZE YOU HAVE ORDERED IS INCORRECT, THE RING WILL NEED TO BE REMADE AT THE CUSTOMER’S EXPENSE.

THE FOLLOWING EXAMPLES ARE NOT CONSIDERED MANUFACTURING DEFECTS:

  • THE DISCOLOURATION OF PRECIOUS METALS CAUSED BY CHEMICALS, MAKE-UP, PERSPIRATION, POOLS AND HOT TUBS, OR BATHING. WHITE GOLD RINGS ARE PLATED AND TO ENSURE THAT THE PLATING WILL LAST, IT IS HIGHLY RECOMMENDED THAT YOU TAKE YOUR RINGS OFF WHEN SHOWERING, SWIMMING, GOING TO THE GYM, CLEANING/USING CHEMICAL PRODUCTS AND EVEN SLEEPING. ANY EXTRA RUBBING/SWEATING OF YOUR SKIN AGAINST THE METAL CAN CAUSE THE PLATING TO WEAR OFF FASTER.

  • PRONGS THAT, DUE TO NORMAL WEAR AND TEAR, CATCH, WEAR OUT, OR BEND OUT OF PLACE.

  • LOSS OF GEMSTONES AS A RESULT OF PRONGS BEING PULLED, TORN, CAUGHT, WORN OUT, OR BENT OUT OF PLACE.

Timeline

AT THIS TIME ALL ITEMS ARE MADE TO ORDER AS I DO NOT CARRY STOCK. LEAD TIME FOR PIECES ARE USUALLY 3-5 WEEKS DEPENDING ON WHETHER OR NOT THE STONE YOU REQUEST IS IN STOCK AT THE TIME YOUR ORDER IS PLACED. SHOULD YOUR STONE BE OUT OF STOCK FOR ANY REASON I WILL CONTACT YOU DIRECTLY TO UPDATE YOU ON A MORE APPROPRIATE TIME-LINE FOR YOUR ORDER. 

What if I want another brand of Moissanite for my centre stone?

IF YOU WOULD LIKE A DIFFERENT BRAND OF MOISSANITE FOR YOUR CENTRE STONE PLEASE EMAIL INFO@RINGCOMETRUE.COM DIRECTLY TO RECEIVE A QUOTE AND INSTRUCTIONS ON HOW TO PLACE YOUR ORDER.