Refund policy

PRESENTLY, ALL RINGS ARE CUSTOM MADE TO ORDER UNLESS OTHERWISE INDICATED. CUSTOM MADE PIECES ARE NON-REFUNDABLE. PART OF OUR PROCESS IS TO PROVIDE YOU WITH A DIGITAL VERSION OF YOUR RING (MUCH LIKE THE IMAGES IN OUR SHOP) PRIOR TO ITS CREATION, SO THAT YOU ARE FULLY AWARE OF WHAT THE FINAL PRODUCT WILL LOOK LIKE BEFORE APPROVING YOUR ORDER. FOR FULLY CUSTOM DESIGNS YOU WILL BE ABLE TO MAKE AS MANY MODIFICATIONS TO THE DESIGN AS NECESSARY BEFORE WE BEGIN THE CASTING PROCESS TO ENSURE YOU ARE 100% SATISFIED. AS A RESULT, ONCE THE RING IS APPROVED BY YOU WE WILL NOT BE ABLE TO MAKE ANY CHANGES THEREAFTER, NOR WILL WE BE ABLE TO REFUND THE PURCHASE.

WHEN RETURNING AN ITEM THAT QUALIFIES FOR A REFUND YOU MUST INCLUDE ALL RING BOXES AND WARRANTY CARDS TO QUALIFY. YOUR REFUND WILL INCLUDE FULL PURCHASE PRICE LESS A 15% RESTOCKING FEE AND ALL SHIPPING CHARGES. BEFORE RETURNING ANYTHING PLEASE CONTACT US DIRECTLY TO DISCUSS THE PROCESS. WE ARE NOT RESPONSIBLE FOR ITEMS LOST IN THE MAIL AND SHOULD THIS OCCUR NO REFUND WILL BE POSSIBLE.